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Frequently Asked Questions
If you have questions about our panel and how it works, you'll probably
find the answers here. Please read through this page completely.
If your questions are not answered, please email Anne Parks at aparks@acop.com.
Membership
Q: How can I become a member?
Q: Does membership cost me anything?
Q: I live outside the United States; can I still join the panel?
Q: What do you do with the profile information I filled out when signing up?
Q: How can I update my membership information or remove my name from the panel?
Registration
Q: I tried to submit the registration form and I received the message "Document contains no data." What should I do?
Q: I entered all my information, but am not sure if my registration went through.
Q: I did not receive a confirmation email.
Q: When I enter my email address, I get a message saying I'm already registered, but I have never registered before.
Taking An Online Survey
Q: Where are the surveys? I looked all through your site and still can't find one.
Q: How can I make sure that surveys from Anne Parks come to my Inbox instead of being blocked or sent to bulk email folders?
Q: What is a screening questionnaire?
Q: What is a questionnaire?
Q: I live in the U.S. or Canada and was wondering, "How do I get paid?"
Q. I live outside the U.S. or Canada and was wondering, "How do I get paid?"
Q: When I clicked on the link for the survey, it took me to your home page.
Q: I was taking a survey, and it won't let me continue on to the next page. It says I still haven't answered one of the questions when I answered them all. What do I do?
Q: I clicked on the survey URL and got the message "page not found."
Q: I can't get your survey to open in Netscape 3.
Q: Can I get paid for taking an online survey?
General
Q: Do you have an affiliate program?
Q: When I try to register (or take a survey), my browser tells me that everything is encrypted. What does this mean?
Technical Help For AOL Users
Technical Help For WebTV Users
Membership
Q: How can I become a member?
A: To be able to fill out surveys for money, simply fill out the Registration Form found here.
Q: Does membership cost me anything?
A: No. There is no fee to be a member of American Consumer Opinion® Online. And once you've joined, you'll be eligible for monthly drawings and survey participant incentives. You will never be asked to buy anything from us or from the companies who sponsor surveys. For more information, see our privacy policy.
Q: I live outside the United States; can I still join the panel?
A: Yes, we offer surveys to people from all over the world. We welcome international participants.
Q:What do you do with the profile information I filled out when signing up?
A: That information is stored in our database and used to match up participants with specific survey requirements. Your profile information will never be shared with outside sources. For more information, see our privacy policy.
Q: How can I update my membership information or remove my name from the panel?
A: Please go to Update/Delete. Type in your email address (the one you gave us when you signed up) and your zip code or your password. Then press the "update" button if you wish to update your membership information, or press the "delete" button if you wish to delete your membership. If you have difficulty updating or deleting your account information, please email aparks@acop.com. Until November 1, 2001, your zip code was your password to access your information. At that time, we revised our web page. When you access your account for the first time after this date, you will be asked to change your password to something other than your zip code.
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Registration
Q: I tried to submit the registration form and I received the message "Document contains no data." What should I do?
A: Most likely, there are too many people on our server at one time. This slows down our server and does not let you register in full. Please check back in an hour or two.
Q: I entered all my information, but am not sure if my registration went through.
A: You can check to see if your registration was successful by going to Account Log In and typing in your email address and password in the Members Log In box (on the left-hand side of your screen). If you are able to view your registration information, then you have successfully registered as a member of American Consumer Opinion®.
Q: I did not receive a confirmation email.
A: The confirmation email is automatically generated after you register. Sometimes, due to high web traffic, emails get lost. If you have not received your confirmation email within 24 hours after you registered, please email Anne Parks and let her know that you have not received your confirmation email.
Q: When I enter my email address, I get a message saying I'm already registered, but I have never registered before.
A: Go to the Account Log In web page and type in your email address and password in the Members Log In box. You can then check to see if you are registered. If you get a message saying you are not in the database, please email aparks@acop.com.
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Taking An Online Survey
If you have problems taking a survey, the first thing we need to know is which survey you were having problems with. If the following answers do not resolve your problem, please send an email to aparks@acop.com, and be sure to include the Internet address you received in the invitation email.
Q: Where are the surveys? I looked all through your site and still can't find one.
A: American Consumer Opinion® does not post open surveys on our website. Panel members who are invited to complete a survey are sent an email from Anne Parks that contains the web address of the survey they are invited to complete. We use the information from the registration page (such as age, gender, geographic location, type of employment, and more) to match against the criteria for each survey on a case-by-case basis.
Q: How can I make sure that surveys from Anne Parks come to my Inbox instead of being blocked or sent to bulk email folders?
A: If your email program has a bulk mail or junk mail folder to automatically filter spam, please add aparks@acop.com to your approved sender's list to make sure you receive our emails.
Q: What is a screening questionnaire?
A: A screening questionnaire is a short survey that contains no more than 15 questions. These questions may be about where you work, your job responsibilities, etc. All of this helps us to determine whether your area of expertise lends itself to the topic of the survey. Please be completely honest and frank when answering these screening questions, so that the questions we ask you to answer pertain to your knowledge and experience. Whenever you complete a screening questionnaire, your name will be entered into a drawing for cash awards.
Q: What is a questionnaire?
A: A questionnaire is a longer and more detailed survey than the screening questionnaire. These questions may ask about your opinions, your experiences, the types of products you use, etc. Please be completely honest and frank when answering these questions, as we want to be sure the questions we ask you center around your experience and the types of product you use. Whenever you complete one of these longer surveys, you will be paid an honorarium. The amount of the honorarium ranges from $2 to $50, and is proportional to the length of time it would take the average person to complete the survey.
Q: I live in the U.S. or Canada and was wondering, "How do I get paid?"
A: For those members who live within the U.S. or Canada, American Consumer Opinion® places their honorariums in the member’s account. The members can access their accounts by going to Account Log In and typing in the email address and password in the Members Log In box and viewing their honorarium in Your Account Balance. To receive your honorarium go to Request a Cash-out. Since we send your checks to the address we have on file, please be sure to keep your mailing address up to date by going to the Update/Delete page to verify that your personal information is correct.
Q: I live outside the U.S. or Canada and was wondering, "How do I get paid?"
A: For members who live outside the U.S. or Canada, American Consumer Opinion® sends most international panelists a cheque in their currency. For those panelists in countries that are unable to receive these types of cheques, an American Express gift cheque is sent to those who complete surveys or win the drawings. The honorarium is placed into the member’s account. The members can access their accounts by going to Account Log In and typing in the email address and password in the Members Log In box and viewing their honorarium in Your Account Balance. To receive your honorarium, go to Request a Cash-out. For the nearest American Express Foreign Exchange Office, please click here. Since we send your checks to the address we have on file, please be sure to keep your mailing address up to date by going to the Update/Delete page to verify that your personal information is correct.
Q: When I clicked on the link for the survey, it took me to your home page.
A: The survey URL opens a new window, which will sometimes minimize itself if you have other windows open. Close all other windows and maximize the survey login page by clicking its button on your task bar (the bar where your "start" button sits). Please disable your anti pop-up software before you attempt to take our survey.
Q: I was taking a survey, and it won't let me continue on to the next page. It says I still haven't answered one of the questions when I answered them all. What do I do?
A: First, make sure your answers for each question showed up on the screen. If you were required to click on a small circle, make sure there is a dot in each circle that requires a response. Often, when you click on the circle quickly the dot may appear, but does not stay when you move to the next question.
Q: I clicked on the survey URL and got the message "page not found."
A: This could be due to a high volume of traffic trying to access our website simultaneously. Please try to access the page again at a later time. If you continue to have difficulty accessing the site, email aparks@acop.com immediately.
Q: I can't get your survey to open in Netscape 3.
A: For best results with our surveys, we recommend that you use Netscape 4.5 or higher or Microsoft Internet Explorer 5 or higher. If you have earlier versions of either browsers, you can update them by going to the Netscape or Microsoft websites (it's free).
If you are viewing the survey using WebTV, see the WebTV "help" page for specific help.
If you are viewing the survey using AOL's built-in browser: minimize the AOL window (click on the left-most of the three buttons at the top-right corner of the AOL window), then view the survey in Netscape or Internet Explorer. For more AOL-specific help, go to http://www.aol.com/nethelp/.
Q: Can I get paid for taking an online survey?
A: Yes, you can win money in monthly drawings just for being a member, win money in drawings when you fill out a screener (a short questionnaire), and earn money each time you fill out a survey (a longer questionnaire).
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General
Q: Do you have an affiliate program?
A: Yes, we do. For more information on our affiliate program, click here.
Q: When I try to register (or take a survey), my browser tells me that everything is encrypted. What does this mean?
A: For more information on encryption click here.
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If none of the above answers solves your problem, please send an email to aparks@acop.com. Please be sure to include the survey number or subject in your email.
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